1. General Conditions
• By using the services of iotourist.com, including mobile modem rental and eSIM purchase, you agree to comply with all terms and conditions stated herein.
• The company reserves the right to modify, update, or change these terms at any time without prior notice. Continued use of the service constitutes acceptance of updated terms.
2. Registration and Identity Verification
• Users must register in the system and complete identity verification before receiving any service.
• All uploaded documents must belong to the applicant. Submission of false, manipulated, or third-party documents is strictly prohibited.
• The user is fully responsible for the authenticity and legality of submitted information.
3. Mobile Modem Rental Terms
• Mobile modem rental in each country follows the telecommunications regulations of that specific country.
• The renter is fully responsible for the proper care, safekeeping, and return of the modem device.
• Any physical damage, water damage, loss, theft, tampering, or hardware/software modification of the modem is considered a violation.
• In case of damage or loss, the user agrees to compensate the company according to the device replacement value.
• The modem must be returned on the agreed date. Late returns may be subject to additional charges.
4. eSIM Service Terms
• eSIM plans are non-refundable once activated or installed on a device.
• Compatibility of the user’s device with eSIM technology is the sole responsibility of the user.
• Network coverage, speed, and quality depend on local operators in the destination country.
• The company is not responsible for limitations caused by local telecom providers or government restrictions.
5. Acceptable Use Policy
• Any illegal, criminal, abusive, fraudulent, or harmful activity using the modem or eSIM service is strictly prohibited.
• The user is solely responsible for internet usage and compliance with the laws of the destination country.
• Any use of the service for activities against national laws, cybercrime regulations, or public order is the responsibility of the user.
6. Legal Responsibility
• The registrant grants permission to the company to cooperate with legal authorities in the country of origin or destination in case of violations.
• In the event of legal misuse, the company reserves the right to provide user information to competent authorities.
7. Payments and Refund Policy
• All payments must be completed before service activation.
• Refunds for modem rentals are subject to internal policy and only applicable before device delivery.
• No refunds are applicable for activated eSIM packages.
8. Limitation of Liability
• The company is not responsible for service interruptions caused by force majeure events, network provider issues, government restrictions, natural disasters, or technical failures beyond its control.
• The company does not guarantee uninterrupted or error-free service at all times.
9. Privacy Policy
• User information is stored securely and used only for service provision, verification, and legal compliance.
• Personal data will not be shared with third parties except when required by law.
10. Governing Law
• These terms are governed by the applicable laws of the country in which the company operates.
• Any disputes shall be resolved through competent legal authorities in the company’s jurisdiction.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.